Moving Brokers are the customer’s advocate and representative during the moving process. Moving Brokers help educate customers about the unique aspects of interstate moving; and gather information from the customer in order to build an estimate for services based upon the customer’s needs. The Moving Broker will then research, pre-screen, and vett potential moving companies to recommend to the customer. Ultimately, it is the customer’s choice to hire the moving company or not based upon the Moving Broker’s recommendation by signing a contract for moving services (bill of lading) with the actual moving company.
Customers may rely upon a Moving Broker’s experience and knowledge about the industry to help them understand the unique aspects of interstate moving such as – cubic feet vs. weight based charges, shipment consolidation, valuation vs. insurance options, delivery service options, accessorial service options, etc.
Moving Brokers must be licensed, bonded, and registered with the Federal Motor Carrier Safety Administration (FMCSA) and can only recommend moving companies that are licensed, insured, and registered with the FMCSA. They need to have written agreements with the movers in their recommended network of carriers and are required to base their estimates on the tariff of the moving company that will perform the actual relocation.
Simply put, a Moving Broker is a middleman who connects a customer with a moving company. Moving Brokers help educate customers about the industry and can act as a customer’s advocate and liaison with the moving company if any questions or concerns about the moving company services arise during the move.